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Some of you are aware of the 'fun' issues that I had with the SSW F-104S.  I decided to try the F-104G, which is my preferred version anyway and see if I could purchase that one alright  WRONG!.  I ordered it yesterday and as I had not got the authentication code by this morning, I contacted them.  They claimed not to have got the info from Just Flight, who sell on their behalf.  This being the case, they could not send me the authentication code and I had to do it manually, which looks very complicated.  Quite frankly, I feel that their attitude sucks.  I informed them that the manual installation process looks complicated and they did not want to know. So.......if you want a SSW F-104, while the model may be nice (at least the F-104S is), be prepared for the possibility of a LOT of hassle from what are feel is a unprofessional outfit.

 

I have asked Just Flight for a refund and also suggested dropping SSW products.  Just Flight deserve much better.

 

Martin

Edited by Tristarcaptain
Grammer

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Sorry for your troubles Martin, I agree that in this day and age you shouldn't have to wait that long for authentication.:( Maybe we need a Flight Sim Consumer Protection Bureau, you look up the product and see how many complaints they have.:D

 

Hope you get it up and flying soonest.

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Thanks Brett

 

The whole SSW/Just Flight combination set up is a bit odd.  You buy from JF, you download from JF and once you have loaded it onto FSX and entered the purchase number, it goes to SSW (which I think is in Italy) to get a passcode.  For some reason, it passes on your computers details (specifications I think) to SSW.  Because of the time difference between Europe/USA, this can take a number of hours to get an authentication code back.

 

Anyway, they claim not to have the details from my computer once I loaded it, and said that I could authenticate it manually, which looks complicated to me.  Maybe more experienced people would have no problem, but I think that the whole system and their attitude sucked.  I should not have to do this when I paid more than $40 for the simulator.  I have since got a refund from Just Flight.  Seeing as the previously purchased F-104S got through alright and I eventually got the manuals I will keep that, but the F-104G which had more color schemes is no more!

 

I guess that I will save the money for the Just Flight VC-10 which I am looking forward to!  :D

 

Martin

Edited by Tristarcaptain
spelling

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Sounds like a bit of a nightmare!

Hope you get things sorted out.. especially after having spent 40 quid on something you can't 'return.

Keep us all posted 

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